Privacy Policy

Thrive Australasia Pty Ltd ABN 32 615 521 787 (“Thrive Australasia”, “we”, “us” or “our”) respects your privacy. This policy explains how Thrive Australasia collects, uses, discloses and handles any personal information we collect from you and how to contact us if you wish to access your personal information or complain about a breach of your privacy. This Privacy Policy may be amended from time to time if our practices change. You agree that we do not need to notify you each time this occurs uncles we consider that the changes are material. For your easy reference we will date each new version at the bottom of our policy.

YOUR CONSENT

By using our website or submitting personal information to us, you are agreeing that we may collect, use and disclose your personal data in accordance with the purposes and uses identified in this Privacy Policy. If you do not agree with any of the terms of this Privacy Policy, please do not use the website or submit any personal information.

WHAT WE COLLECT

Personal information means the information that identifies you as an individual or information from which you are reasonably identifiable. This enables us to provide you with information about our products and services and allows us to facilitate any purchases or other inquiries.
When you engage with Thrive Australasia we may collect personal information. The information we collect will depend on the products and services you request us to provide to you. The type of personal information we may collect includes:
Your name, contact details and address;
Identification information;
Records of your communications with us.
You may choose not to provide us with personal information however this means that we may not be able to provide you with the services or products required.

HOW AND WHY WE COLLECT YOUR INFORMATION

We will only collect personal information from you that is required by or directly related to our provision of goods and services to you directly.
Your personal information may be collected by us when you register for services, communicate with us via our website or other social media sites or otherwise contact us in respect of providing you with a product, service or other information.
Your visits to our website are associated with cookies. Cookies are unique identifiers that we collect and use to obtain information about our website including the number of visitors, the date and time of those visits, the number of pages viewed, the products viewed and added to baskets, the navigation patterns. We do not collect your personal information when you accept cookies on our website, however information is collected from you for market research purposes. This information provides us with statistics that we can use to analyse, personalise and improve our website, products and services. You may be able to adjust the security settings on your browser so that tracking is disabled however our website may be less functional for you.

Your visits may be associated with location based information. This information includes when your device is activated and how you are using it. We may collect such data to verify the information to provide us manually and to provide you with location based content. We may also associate it with your existing personal information solely for our internal use in order to improve your experience with us.
We collect, hold, use and disclose your personal information to provide you with information about and facilitate your purchase of our products including processing your purchases and payments, delivering products to you and resolving any questions or complaints. It also enables us to develop and enhance our products and services, conduct research and to plan our product strategies, promote and market our products and services and comply with legal obligations.
We may hold your personal information in hard copy and electronic format at our premises and the premises of our service providers. We adopt a range of measure to protect the security of your personal information and will only retain such information required for a lawful purpose for a reasonable period of time.

AUTHORISED DISCLOSURE OF YOUR INFORMATION

We will not disclose your information, including personal information to third parties except in accordance with this Privacy Policy.
We may disclose your information to service providers that we engage in connection with the provision of our products and services to you including data storage and computing solutions, delivery services, credit reporting, data processing, data analysis, accounting, research and marketing services.

YOUR RIGHTS AND WHO TO CONTACT

Please do not hesitate to contact us if you have any questions, comments or concerns about this Privacy Policy. You have the right to tell us if you don’t want to be contacted in the future by us, would like to find out what information we have about you, if you think any of the personal information we have about you is inaccurate and/or if you wish to report any breaches of this Privacy Policy.
Please contact us by email – info@thrivemilk.com.au or on the Customer Service Number 1800 525 770.

We will ask that you put your request for access in writing and provide us with as much detail as possible and you will be required to provide us with proof of identity.

If you believe that we have breached your privacy we will investigate any complaint and notify you of our decision in relation to the complaint as soon as practicable after it is received.